
CITIZENS SERVICE DELIVERY CHARTER

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S/NO |
SERVICE/GOOD |
REQUIREMENT TO OBTAIN SERVICE OR GOOD |
COST OF SERVICE (if any) |
TIMELINE |
1 |
Enquiries |
Voluntary visits |
Free |
On arrival |
2 |
Admission of students |
Minimum qualifications |
Ksh. 500 |
10 minutes |
3 |
Training |
Registration to relevant program Proof of payment of tuition and other fees Class attendance as per the timetable |
Varies |
As per termly schedules |
4 |
Internal examinations |
Registration to relevant program Proof of payment of tuition and other fees Class attendance |
varies |
Within two weeks |
5 |
External examination |
Registration to relevant program Proof of payment of tuition and other fees Class attendance |
varies |
As per KNEC Schedules |
6 |
Issuance of academic certificates |
Dully filled college clearance form |
Free |
5 Minutes |
7 |
Counseling services |
Be a registered trainee or employee |
Free |
1 hour |
8 |
Issuance of trainee college ID |
Be a registered trainee |
KSh. 200 |
Within 30 days after admission |
9 |
Issuance of fees receipts |
Be a registered trainee Submission of bank deposit slip |
Free |
On arrival |
10 |
Establish linkages and collaborations |
Negotiations MOU Exchange of letters and visits |
Free |
30 days |
11 |
Payment of suppliers |
Dully signed invoices and supporting documents |
Free |
20 minutes |
12 |
Correspondence |
Incoming letters Incoming phone calls |
Free |
Immediately |
WE ARE COMMITTED TO COURTESY AND EXCELLENCE IN SERVICE DELIVERY Any service/good rendered that does not conform to the above standards or any officer who does not live up to commitment to courtesy and excellence in Service Delivery should be reported to: |
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The Principal Kiminini Technical and Vocational College. P.O Box 542-30200, Kitale. Mobile Number: 0759424048 Email: kimininitvc@gmail.com |
The Commission Secretary/Chief Executive Officer, Commission on Administrative Justice, 2nd Floor, West End Towers, Waiyaki Way, Nairobi. P.O. Box 20414-00200 Nairobi Tel : +254 (0)20 2270000/2303000 Email : complain@ombudsman.go.ke
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HUDUMA BORA NI HAKI YAKO |

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CONTACTS
- O BOX 542 – 30200, Kitale.
- Mobile NO 1: 0759424048
- Mobile NO 2: 0780510878
- Email 1: info@kimininitechnical.ac.ke
- Email 2: kimininitvc@gmail.com