CITIZENS SERVICE DELIVERY CHARTER

S/NO

SERVICE/GOOD

REQUIREMENT TO OBTAIN SERVICE OR GOOD

COST OF  SERVICE (if any)

TIMELINE

1

Enquiries

Voluntary visits

Free

On arrival

2

Admission of students

Minimum qualifications

Ksh. 500

10 minutes

3

Training

Registration to relevant program

Proof of payment of tuition and other fees

Class attendance as per the timetable

Varies

As per termly schedules

4

Internal examinations

Registration to relevant program

Proof of payment of tuition and other fees

Class attendance

varies

Within two weeks

5

External examination

Registration to relevant program

Proof of payment of tuition and other fees

Class attendance

varies

As per KNEC Schedules

6

Issuance of academic certificates

Dully filled college clearance form

Free

5 Minutes

7

Counseling services

Be a registered trainee or employee

Free

1 hour

8

Issuance of trainee college ID

Be a registered trainee

KSh. 200

Within 30 days after admission

9

Issuance of fees receipts

Be a registered trainee

Submission of bank deposit slip

Free

On arrival

10

Establish linkages and collaborations

Negotiations

MOU

Exchange of letters and visits

Free

30 days

11

Payment of suppliers

Dully signed invoices and supporting documents

Free

20  minutes

12

Correspondence

Incoming letters

Incoming phone calls

Free

Immediately

WE ARE COMMITTED TO COURTESY AND EXCELLENCE IN SERVICE DELIVERY Any service/good rendered that does not conform to the above standards or any officer who does not live up to commitment to courtesy and excellence in Service Delivery should be reported to:

The Principal Kiminini Technical and Vocational College. P.O Box 542-30200, Kitale. Mobile Number: 0759424048

Email: kimininitvc@gmail.com

The Commission Secretary/Chief Executive Officer, Commission on Administrative Justice, 2nd Floor, West End Towers, Waiyaki Way, Nairobi. P.O. Box 20414-00200 Nairobi Tel : +254 (0)20 2270000/2303000 Email : complain@ombudsman.go.ke

 

HUDUMA BORA NI HAKI YAKO

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CONTACTS

  • O BOX 542 – 30200, Kitale.
  • Mobile NO 1: 0759424048
  • Mobile NO 2: 0780510878
  • Email 1: info@kimininitechnical.ac.ke
  • Email 2: kimininitvc@gmail.com

LOCATION